Milton Road Surgery - Information for new patients wishing to join the doctors surgery

New Patient Registration

You do not need proof of ID to register with a GP, but it might help of you have one or more of the following:

passport

birth certificate

HC2 certificate

rough sleepers’ identity badge

hostel or accommodation registration or mail forwarding letter

If you’re homeless, you can give a temporary address, such as a friend’s address, a day centre or the GP surgery address.

Useful Registration Information for Vulnerable Groups

There are a number of reasons why you may not be able to register with your chosen GP, for example you may live too far away. If this is the case simply choose another GP in your local area.

We welcome new patients who live in Tilbury and Grays postcode areas of RM16, RM17 and RM18 only.

If you wish to register with us you can do so during normal opening hours.

Come to the surgery and ask to complete a registration form.

Named accountable GP: You will be assigned to a doctor who will be your "named Accountable GP" as required by the NHS, however, you can choose to be seen by any clinician as long as they are available.

You will be added to the practice list, not an individual doctor. You can ask to be seen by any of the doctors in the practice although it will not always be possible to see the doctor of your choice on a particular day and time.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

To maintain the practice team and environment which are welcoming, caring and accessible for all our patients.
To treat our patients fairly and equally, and with dignity and respect.
To provide highly effective, efficient and safe healthcare services for our patients.
To listen, communicate and collaborate with patients effectively.
To offer evidence based effective primary care medical services, in collaboration with other stakeholders.

We Undertake:

To provide high quality healthcare for people of all ages and taking into account gender and ethnicity/language needs. Our philosophy is to treat people with respect, dignity and sensitivity.
All patients will be treated equally, regardless of gender, ethnicity, sexuality or ability.
To give you access to primary care services by providing adequate and convenient number of appointments, skill mix and a range of services.
To operate within NHS rules and boundaries.

We Expect Our Patients to:

We encourage our patients, who feel their experience falls below the above bar, to feedback to the practice manager, who will be happy to address your concerns. By the same token we would not tolerate aggressive behaviour towards staff, such as shouting, swearing, or threatening staff. In line with NHS policy, we operate a zero tolerance policy towards abusive behaviour.
Keep your appointment and/or let us know as soon as possible if you can’t attend.
Just as we would encourage you to tell us where we have failed, we would encourage you to tell us when we have done well.
Respect NHS boundaries and restrictions. Individual GPs cannot change regional policies such as bariatric surgery or infertility restrictions.

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New Patient Registration

If you need help registering with our Surgery

Useful Registration Information for Vulnerable Groups

Guide to GP Services

Temporary Registration

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